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You may now order through BioreclamationIVT by calling 516-483-1196, Mon-Fri 8:00 AM-5:00 PM EST or via email at customerservice@bioreclamationivt.com.

Orders placed with Cellaria through our website at cellariabio.com, via phone at 978-720-8051, Mon-Fri 9:00 AM-4:00 PM EST or via email at support@cellariabio.com will continue to be processed by Cellaria during this transition until BioreclamationIVT is a registered vendor with your organization.

To order stem cell culture media or supplemental products, please order through our site or via phone at 978-720-8051, Mon-Fri 9:00 AM-4:00 PM EST or via email at support@cellariabio.com. 

If you are a customer located outside the U.S. or Canada and would like to order Cellaria products, please continue to order through our website at cellariabio.com, via phone at 978-720-8051 Mon.-Fri., 9:00 AM-4:00 PM EST or via email at support@cellariabio.com.

To facilitate the vendor registration for BioreclamationIVT with your organization, we’ve provided some key information to begin that process:

• We accept all major credit cards.
• Wire transfers
• Purchase Orders

Please contact customer service at 978-720-8051 or email us at support@cellariabio.com.

Please contact customer service at 978-720-8051 for further details, with the lot# and product# on hand.

To report an issue with your order please call Customer Service at 978-720-8051, Mon.-Fri., 9 a.m. – 4 p.m. EST or email support@cellariabio.com.

Products placed on backorder will be charged when shipped. Notification of backorder will be provided within 24 hours of order placement. Back ordered items will be shipped at first availability.

1. Distributor in the UK for Europe
2. Distributor in Singapore for Asia
3. Potential Distributor in Germany for Europe

Please send an inquiry to support@cellariabio.com with the order number or PO number.

Please send an inquiry to support@cellariabio.com with the order number or PO number.

All prices are subject to change without notice. Payment terms are net thirty (30) days from receipt of invoice. If paying by credit card, you are charged at the time your order is placed online. Products placed on back order will be charged when shipped. If you place an order and fail to fulfill the terms of payment, Cellaria may without prejudice to any other lawful remedy defer further shipments and/or cancel any order. You shall be liable to Cellaria for all costs and fees, including attorneys’ fees, which Cellaria may reasonably incur in any actions to collect on your overdue account. Cellaria does not agree to, and is not bound by, any other terms or conditions such as terms in a purchase order that has not been expressly agreed to in writing signed by a duly authorized officer of Cellaria.

You are solely responsible for any applicable sales, use, or similar tax and agree to indemnify Cellaria for any such tax if not properly paid by you. Sales tax will be added when shipping to jurisdictions where Cellaria is responsible for collecting sales tax unless the receiving party has exempt information on file with Cellaria. If you feel that your account is not setup properly please contact your sales representative.

Upon your receipt of goods shipped hereunder, you shall inspect the goods and notify our Customer Services Department of any claims for shortages, defects or damages. If you fail to so notify us within five (5) days after you receive the goods, the goods shall conclusively be deemed to conform to these Conditions and to have been irrevocably accepted by you. Authorization for all product returns must be approved by our Customer Services Department and a return authorization number given to you prior to the return of goods. Items authorized for return must arrive at our facilities in a state satisfactory for resale to be eligible for product credit. A restocking charge of 25% shall be charged on returns that are not the result of any error or fault of ours. Shipping charges will not be credited. Goods may not be returned for credit after thirty (30) days after your receipt of the goods.

If an error by Cellaria results in shipment of an incorrect order, Cellaria will, at its sole option, either ship a replacement order at no charge or credit your account for the purchase price of the original product shipped in error plus shipping charges. If an error by you results in the shipment of an incorrect order and is reported to Cellaria within ten (10) days, you may obtain a Return Authorization and return the product(s) for Partial Credit. At our discretion, we may issue a product credit or refund for the product value and shipping charges. No product credit shall be available for use if a past due balance is outstanding on the account. Any product credit not used within six months of the date of issue shall expire.

Shipping and handling costs are prepaid and added to the invoice. Shipping and handling costs will be charged only on the first shipment in situations where an order contains back ordered products. Cellaria reserves the right to select the packaging and shipping method for your order, which will ensure the stability of the product and also efficient tracing. Domestic orders will normally be shipped by overnight air express on the indicated date. The indicated date is an estimate only, and Cellaria shall not be liable for a delay in shipping. Any damage during shipment is covered by the warranty provided in these Terms and Conditions. For international orders, title to the goods passes in the United States when the goods are placed with the shipper. For all orders, the risk of loss of the goods passes when the goods are placed with the shipper.

• All orders are shipped via Fedex Priority Overnight.
• Basal Media is shipped on cold packs while media supplements are shipped on dry ice. Cell Models are also shipped on dry ice.

• All orders are shipped via Fedex International Priority
• Basal Media is shipped on cold packs while media supplements are shipped on dry ice. Cell Models are also shipped on dry ice.
• Due to customs regulations, please ensure the proper VAT (Value After Tax) number is provided to Cellaria for any international orders. This can be provided at the time of checkout.
• Any relevant permits for importation. As regulations are country specific, this may be determined on a case by case basis.

Shipping costs are prepaid and added to the invoice. Shipping charges are determined based on shipment weight and distance. Please contact customer service at 978-720-8051 for further details.